RETURNS POLICY

GIGI takes great pride in supplying New Zealanders with a huge range of quality sex toys, lingerie, and performance enhancers.

All products that we sell come with our consumer guarantee/warranty. When choosing your sex toy, check out the guarantee information in the item description as it differs between brands. Like most luxury items, the longer the warranty, the better quality the sex toy. For health and safety reasons we are unable to refund or replace due to a change of mind, even if you have not used the toy, so please choose carefully.

Our warranty policy covers products for various time frames (depending on the brand) from the date of purchase.

 

It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy. If your product cannot be repaired, we will replace it with one that is of the same, or similar model. If a repair or replacement is not possible, we will provide STORE CREDIT!

 

Manufacturer warranty Periods from original date of purchase:

 

All other items will be covered under a price guide warranty

Vibrators over $150 hold a 90 day warranty - you must return your toy for testing by the tech team before we can replace your toy.

 

Vibrators under $150 hold a 60 day warranty.